Privacy notice

At FLORESTA DE VIDA, SA DE CV, we respect the right to privacy and protection of your personal data, which is protected by Mexico’s Federal Law on Protection of Personal Data Held by Private Parties, hereinafter the “Law”.

The database containing your information is owned by FLORESTA DE VIDA, SA DE CV, hereinafter “FLORESTA”, located at Prolongación Cruz del Farol No. 40, Colonia Cruz del Farol, Tlalpan, CP 14248, Mexico City, and is duly safeguarded under applicable law.

Please read this Privacy Notice carefully. Each time you use our services, you accept the processing of your data as described here. If you do not accept it, you should not use our services. Please also review this notice frequently for updates. If we update it and you use our services afterward, you accept the new processing specified in the update.

What information will we collect?

To fulfill the purposes stated in this Privacy Notice, FLORESTA will process identification data, contact data, reference data, information about the use of our services, and financial data. If FLORESTA needs to process your financial data, it will obtain your express consent.

Likewise, if you request support services, we may ask for information related to your product. If you contact us through social media, we may process the information contained in your public profile on the relevant social network.

We may also request your consent to collect additional information not described in this Privacy Notice. For purposes of this Privacy Notice, FLORESTA will not process sensitive personal data.

Purpose of processing

FLORESTA will process the personal data described above to carry out the activities necessary for the development and fulfillment of obligations arising from the commercial relationship, including product sales, invoicing, and collection.

• To identify you, contact you, respond to, and follow up on your requests for information or comments.
• To deliver your orders.
• To provide technical assistance, returns, or refunds, as applicable.

Secondarily, if you do not object, FLORESTA may use your data for the following purposes:

1. To understand how you use the website so we can improve your experience.
2. To inform you about launches or changes to new products, promotions, and/or offers according to your interests, through communications sent by email, messages, or WhatsApp.
3. To send advertising and marketing communications, among others.
4. To send satisfaction surveys.

Use of cookies

We, as well as some third parties that provide content, advertising, or other functionality in our services, may use cookies and other technologies in certain areas of our services. Cookies are small files that store information about your computer, mobile phone, or other device. They allow the entity placing the cookie on your device to recognize it across different websites, devices, and/or browsing sessions.

Cookies serve many useful purposes, including saving your personal preferences and providing a better browsing experience. You can disable or adjust the use of cookies by following the procedures of the Internet browser you use.

Mechanisms, means, and procedure for exercising ARCO rights

You have the right to know what personal data you have provided to us, what we use it for, and the conditions of such use (Access). You also have the right to request correction of your personal information when it is incomplete, inaccurate, inadequate, or excessive (Rectification); to have it deleted from our records or databases when you consider that its processing violates the law or is no longer necessary for the purpose or purposes of that database (Cancellation); and to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

Address and contact phone

You may exercise your ARCO rights regarding the processing of personal data by means of a free-form written request or email addressed to FLORESTA, located at Prolongación Cruz del Farol No. 40, Colonia Cruz del Farol, Tlalpan, CP 14248, Mexico City.

Phone: 55 1874 5957
Email: contacto@florestadevida.com

Means for notifying changes to the Privacy Notice

Last updated: May 1, 2026.

If there is any change to this Privacy Notice, we will inform you through: www.florestadevida.com

For additional information about the protection of your personal data, you may contact us by email at: contacto@florestadevida.com